Like the old coin operated sandwich shops

How long is going to take these corporate morons to realize they're being duped? Like, you could have tested this with a focus group and realized it wasn't going to work in 5 minutes and saved yourself the trouble...

Actually buttons have worked pretty well for customizing orders too.

Pizza places often have a "build your own pizza option"

I think it's all performative bullshit, not good policy.

Some decision maker has to appear innovative to his superiours, so he decides to have some number of locations assigned to a trial group and some bullshit installed. Even if it fails, just as long as he finds the right moment to start appearing critical of the experiment he can still pull off his play. After all moving fast and failing fast are also virtue in modern corporate bullshit lingo.

Have you tried comparing the in app deals to the local coupon mailers? I don’t eat much fast food so I’ve never ordered through an app but I receive the mailer coupons weekly.

oh yeah. They don't even come close in most cases. Subway maybe but like dominoes and mcdonalds have some real loss leaders in their app. Anyway im not going to be putting in to much effort because honestly I was on myself to stop eating fast food and its sorta great they made themselves dead to me. I firmly think they have essentially eliminated a whole section of customers as im sure my wife and I are not the only ones. Certainly not the majority as I see folks in line at the drive through and grub hub showing up at my complex. Maybe one percent. Its really funny because I thought much of it was food addiction but now I realize a lot of it was the cheap and convenient aspect and cheap is pretty important especially with my recent financial realities.

This. I'm watching it in real time. I want to grab these fuckers by the shirt and shake them until they get it.

Instead, they'll get promoted and leave the mess to be cleaned up by someone else.

Always check to see if it's a real person before you curse wildly at it to get a real person...

And keep your physical threats nonprosecutable

And keep your physical threats nonprosecutable

"Listen here you fucking clanker, if you don't get me a real person to take my order I swear I'm going to put my quantum harmonizer in your photonic resonation chamber."

I’m going to put my quantum harmonizer in your photonic resonation chamber

So that's what you kids are calling it these days...