Taco Bell Says 'No Más' to AI Drive-Thru Experiment
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I haven't gone through a drive-through in three years, but McDonald's tried this and it was atrocious. Every time I tried it it did not work and a human had to be pinged in.
Never mind AI; drive-throughs themselves are absolutely shit-tier urbanism and ought to be outlawed.
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I just ignore it and wait for the employee to say something. That way I'm not just barking an order at them before they're ready to accept it, like Taco Bell corporate wants. That's the real reason for that stupid pre-recorded prompt, to trick people into thinking that it's a real person, so that they respond with "No thank you. Can I get uhh...", instead of simply waiting for the employee to be ready.
That's some selfish sub-human shit, and I refuse to participate. I'm not a psychopath: I can wait an extra minute or two while the employee takes care of other business.
I do the same thing at mcdonalds. "Will you be using myrewards today?". It doesn't matter what you say it won't help you get your order done any faster
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I refuse to use those stupid self order kiosks. I went to the drive thru Instead and refused to pull up there so they could deliver my food while artificially keeping the drive thru time per customer statistic low.
In bird-people culture, that is considered a dick move.
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I fucking love this because it leaves everybody with one of two conclusions. One, AI isn't capable of doing the simplest of jobs. or Two, working a drive thru is actually quite complex and difficult and humans that master it are more capable than trillion dollar software.
working a drive thru is actually quite complex and difficult
Especially in the US where you can customize and substitute almost everything in your order. If it was a simple fixed menu where you can’t really do anything else but pick whatever is listed, maybe AI can somewhat work.
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working a drive thru is actually quite complex and difficult
Especially in the US where you can customize and substitute almost everything in your order. If it was a simple fixed menu where you can’t really do anything else but pick whatever is listed, maybe AI can somewhat work.
A simple fixed menu wouldn't even need AI to be automated, just buttons.
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Taco Bell Says 'No Más' to AI Drive-Thru Experiment
If you think humans get your order wrong, wait until you try AI.
Gizmodo (gizmodo.com)
Seeing people say weird shit to make the AI squawk box spaz out and get a live person was pretty funny at least.
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It's a remarkable entitlement.
Let's say I've never dealt with your restaurant before. Why would I start my relationship with you by installing your lowest-bid spyware on my personal device? You have yet to even convince me I'll ever want a Quesachalupa Wrap Crunch Bellgrande (the same as "taco, add tomatoes", but $3.72 more) again.
We were driving somewhere and suddenly decided to order some chicken on the way home (figured it would be done when we got there and we wouldn't have to wait).
They required an app: my wife downloaded it, set up an account, picked the store that was on the way home (but not closest to where we were) and put the order into the app, only to have it fail sending it to the location.
Several times.
By the third try we were in the parking lot and I just went in and ordered.
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A simple fixed menu wouldn't even need AI to be automated, just buttons.
Like the old coin operated sandwich shops
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This post did not contain any content.
Taco Bell Says 'No Más' to AI Drive-Thru Experiment
If you think humans get your order wrong, wait until you try AI.
Gizmodo (gizmodo.com)
How long is going to take these corporate morons to realize they're being duped? Like, you could have tested this with a focus group and realized it wasn't going to work in 5 minutes and saved yourself the trouble...
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A simple fixed menu wouldn't even need AI to be automated, just buttons.
Actually buttons have worked pretty well for customizing orders too.
Pizza places often have a "build your own pizza option"
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How long is going to take these corporate morons to realize they're being duped? Like, you could have tested this with a focus group and realized it wasn't going to work in 5 minutes and saved yourself the trouble...
I think it's all performative bullshit, not good policy.
Some decision maker has to appear innovative to his superiours, so he decides to have some number of locations assigned to a trial group and some bullshit installed. Even if it fails, just as long as he finds the right moment to start appearing critical of the experiment he can still pull off his play. After all moving fast and failing fast are also virtue in modern corporate bullshit lingo.
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This has been a wonderful development for me. As a non smartphone person the deals being in the apps has been part of whats gotten me to stop using fast food. The main reason is the price but the online deals would have had me back if I could just stop in and order them. Its mom and pop shops for me until they get roped into the app ecosphere.
Have you tried comparing the in app deals to the local coupon mailers? I don’t eat much fast food so I’ve never ordered through an app but I receive the mailer coupons weekly.
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Have you tried comparing the in app deals to the local coupon mailers? I don’t eat much fast food so I’ve never ordered through an app but I receive the mailer coupons weekly.
oh yeah. They don't even come close in most cases. Subway maybe but like dominoes and mcdonalds have some real loss leaders in their app. Anyway im not going to be putting in to much effort because honestly I was on myself to stop eating fast food and its sorta great they made themselves dead to me. I firmly think they have essentially eliminated a whole section of customers as im sure my wife and I are not the only ones. Certainly not the majority as I see folks in line at the drive through and grub hub showing up at my complex. Maybe one percent. Its really funny because I thought much of it was food addiction but now I realize a lot of it was the cheap and convenient aspect and cheap is pretty important especially with my recent financial realities.
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I think it's all performative bullshit, not good policy.
Some decision maker has to appear innovative to his superiours, so he decides to have some number of locations assigned to a trial group and some bullshit installed. Even if it fails, just as long as he finds the right moment to start appearing critical of the experiment he can still pull off his play. After all moving fast and failing fast are also virtue in modern corporate bullshit lingo.
This. I'm watching it in real time. I want to grab these fuckers by the shirt and shake them until they get it.
Instead, they'll get promoted and leave the mess to be cleaned up by someone else.
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Seeing people say weird shit to make the AI squawk box spaz out and get a live person was pretty funny at least.
Always check to see if it's a real person before you curse wildly at it to get a real person...
And keep your physical threats nonprosecutable
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Always check to see if it's a real person before you curse wildly at it to get a real person...
And keep your physical threats nonprosecutable
And keep your physical threats nonprosecutable
"Listen here you fucking clanker, if you don't get me a real person to take my order I swear I'm going to put my quantum harmonizer in your photonic resonation chamber."
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And keep your physical threats nonprosecutable
"Listen here you fucking clanker, if you don't get me a real person to take my order I swear I'm going to put my quantum harmonizer in your photonic resonation chamber."
I’m going to put my quantum harmonizer in your photonic resonation chamber
So that's what you kids are calling it these days...
